There are so many vital questions that the tourists from all over the country ask before booking a tour to any destination country. Many of the travellers are so curious about what type of tour they are going to have once they decide to book a safari, and these are not to blame since it takes the strength to trust the big amounts of money to the tour in organising a tour on their behalf. Though, before anyone would decide to book a safari, here are some of the vital questions to ask before making your final decision.
- What’s the entire experience of the tour like? Do you have any videos and photos of the particular tour?
In tourism, we sell experience to the clients and it’s vital to describe the associated adventure of the tour package you are to give to the travellers. Always remember to attach the photos and the videos to the package you are to send to the clients. This is because a picture has got more meaning than a thousand words. Many of the visitors are also attempted to book a safari by watching an online video attached to the tour. Its also advisable to add the attractive photos as well as the videos to the website.
- How does the real tour itinerary look like?
Designing an itinerary is also the real art were you have to be as specific as you lay out the many different activities to be engaged in by the travellers. Always make the itinerary so exciting and interesting to read. This can also be done mainly by describing how the experience is in the final destination instead of just out lining it out. Eg , in case the itinerary has an activity of gorilla trekking, remember to describe to the clients in the itinerary how it’s going to be done, the time it takes, what to expect while trekking and many other engagements. The reason for this is that many tourists love detailed content since it will bring out the whole picture of the itinerary.
- What other travellers have reviewed about the same tour?
Many tourists who book with the different tour operators write reviews on trip advisor and many other travellers make their final decisions based on the many reviews about a tour on trip advisor or on safari bookings. Also ask your past clients to write a review and the testimonials about their past tour experience with your company on trip advisor or on any other marketing platforms. This will also help in bringing more traffic to your website.
- How much is the safari? Does it also include any hidden costs?
Always be honest with the pricing of the whole tour package and avoid the unknown hidden charges that might make the rates to appear so high. Don’t forget to mention all the tour inclusions and the exclusions to ensure that your clients get to fully account for their money before booking the tour with you. This kind of costing will also bring about the degree of trust and credibility between you and the traveller.
- Is the price of the safari reasonable to the traveller? Do you also have any price that is less to give out?
Many of the travellers are always so mindful about the prices that are given to them and they will also carry out their research to find out the real rates of different activities. Also make sure that the rates you provide to the travellers go in line with what you are to provide to them. Always avoid over costing the clients because these will look for the lowest prices from other tour operators. The travellers also look out for the options since by this, they can get low rates of the same package.
- Are you making a safari booking with a credible operator?
The first question in the tourist’s mind is how reliable to the operator they are trying to deal with. Many of these book the tours when offering into unknown territories, they have less knowledge about both the destination and the operator. You also make sure that you show the traveller how reliable you are by show casing all the credibility most especially you are part of any associations or the government bodies’ so that they can buy your trust easily.
- Is my life safe? What are some of the safety measures taken by the operator?
If you are offering tour itineraries with activities including a high degree of physical risk, you also have to explain the nature of risk and the measures that are to be taken in ensuring the safety of the travellers. You can also proceed and talk about the team’s expertise, experience, track the record and the safety precautions at the facility and many more.
- What if I want to cancel the tour? What are your cancellation and refund policies?
This is also possible when booking a flight, a hotel or a tour, cancellations are also inevitable. This also calls for all the operators to always lay down all the cancellation and refund policies without uncertainty.
- Is the tour guide knowledgeable to carry out the tour?
Will the tourists be able to learn from the tour guide, is he also experienced enough about the different tourist destination to be visited? Any tour guide should be so flexible throughout the safari and should be in position to answer any questions from the clients. The operator should also inform the traveller which type of the guide will carry out the tour, it might be a local, a trained historian or a specialised professional guide.
- What language will the tour be presented?
You should explain clearly to the traveller the language that will be used while carrying out the tour. Tis is also important because some clients don’t understand some of the languages and need special way. If the tour is to be given in more than one language, you will need to ask whether one language will be considered the main one for the whole tour.
- How do I book a safari and pay for it?
This is also one of the last stage in completing booking a safari, once the tourist is ready to book, the tour operator’s main aim should be of completing the booking process. The most perfect way of doing this is through the automated booking process, this also includes, picking a departure date, filling in the details of the tour, making the online payments and also getting instant confirmation. Always make sure that the process of confirmation is as simple as possible and never tell your client to transfer money to your personal account, this should be a company account for secure payments. Always make sure to know what type of food is to be provided on the tour? What weather you will expect? Is the tour friendly/ or accessible? What about the pick-up and drop off at the airport? How long is the tour? What time flame is for spending in each destination? And how many questions that may satisfy you as a traveller.